CUES
PLUS SHIPPING INFORMATION
See FAQ section Below
U.S.A. SHIPPING
Shipping and handling is a flat $10 for UPS Ground to
anywhere in the Continental United States of America*.
Alaska, Hawaii & Puerto Rico Please choose 2nd Day or Next Day Air since UPS Ground does not deliver to these destinations *.
$8.00 shipping -- $2.00 handling and insurance
2nd Day and Next Day air are available for an additional charge.
Orders over $200.00 UPS ground shipping is free*, the UPS ground shipping charged by the shopping cart will be refunded.
For custom cues, UPS 2nd day air shipping is free*, the UPS 2nd day air shipping charged by the shopping cart will be refunded.
APO and FPO addresses are shipped via United States Postal delivery.
If APO / FPO shipping is more then 15% above our flat shipping rates, shipping will be billed at the actual shipping cost. A confirmation E-mail will be sent with the new total if needed.
(Only packages up to 70lbs. can be delivered to an APO/FPO address.)
Alaska, Hawaii & Puerto Rico
Cues Plus reserves the right to ship to these locations by U.S. Postal Mail to try to keep shipping costs down.
If shipping is more then 15% above our flat shipping rates, shipping will be billed at the actual shipping cost. A confirmation E-mail will be sent with the new total if needed.
Laminated / Layered tips:
If only ordering Laminated tips shipping is FREE by U.S. Postal Mail.
(If also ordering other items regular shipping charges apply).
* UPS ground is free for the continental USA only * UPS second day air on custom cues is free for the USA only * Shipping for "big" items such as racks, bulk chalk, etc. OR very large orders will have additional shipping fees. * Shipping is free but the handling and insurance charges still apply. (Laminated tips no handling fee) |
INTERNATIONAL SHIPPING
Shipping to other countries, outside the USA, are shipped by either:
1.) UPS Expedited (minimum 4-5 days travel time) flat rate of $72.00
2.) UPS Express (2 days travel time) flat rate of $77.00An attempt will be made to send via United States Post Office if indicated in the comments section of the order form.
The method with the lowest shipping cost will be used. If this option is unavailable the flat fees above apply.Responsibilities for payment of Duties, fees, or taxes (IF ANY) belong to the recipient.***
If total shipping cost is more then 10% above the flat fee, the actual shipping cost will be billed. If an additional transaction is required a contact E-mail will be sent for approval prior to order fulfillment.
*** On ALL overseas shipments: If the recipient(s) refuse to pay the duties and taxes the sale is considered final at that time. No refund will be made.
GENERAL SHIPPING GUIDELINES
Times quoted are estimates and are subject to delay due to, but not limited to the following reasons: temporary inventory shortage, acts of God, weather conditions, loss in transit, carrier problems, method of payment, address verification, order discrepancy, non-receipt of order due to electronic or clerical issues, material shortages, or improper information. Cues Plus, its affiliates, employees, and suppliers are not responsible for damages caused by shipment delays.Special Shipping requests:
We will attempt to honor special shipping requests. I.E. Please leave order under car; Please leave order on front porch; Etc.
But we can not guarantee the delivery agent will put the item where requested.
High value orders will be sent with a signature required. This is to protect both the consumer and Cues Plus.
--------------------------- Frequently Asked Questions ---------------------------
What is the deadline for shipping packages around Christmas?
The best way to answer this question is to use the UPS shipping schedule at this link: UPS Christmas Shipping
schedule.
Do you ship to APO/FPO addresses?
DEFINITELY!!!!!! We are proud of our military, famlies, and the others who work with our forces overseas. So YES we GLADLY
ship to APO / FPO addresses!!
For Christmas orders to APO/FPO Box Addresses:To ensure adequate time December 11th is usually the last date to mail items to arrive on time for Christmas.
Will UPS ship to Post Office (P.O.)
Boxes?
UPS will ship to some P.O. boxes. If you have had UPS deliver to your
P.O. box then they most likely will in the future. If they do not deliver to your P.O. box
UPS will send you a post card with your pick up location where you can pick up your
package.
When should I expect my order to ship?
Instock items usually ship the next business day, although sometimes due to events outside our span of control the shipment may occur the day after.
Out of stock items usually ship within 5 business days.
Backordered items may take more than 5 business days.
Special orders can take 8 weeks or more to be manufactured and will ship when completed.
Why does it take up to 8 days for UPS ground?
We are located in Colorado so the best time in transit to some of the coastal locations is 5 days.
Since UPS ground shipments do not normally travel on Saturday or Sunday this may add an additional 2 days 'travel time'.
So if you order an item on Thursday and it ships on Friday your order will travel by UPS for a few hours on Friday and
resume the shipment on Monday adding two additional days to the shipping time.
If I order an item to be shipped by Second Day Air on Thursday will I receive it on Saturday?
Most likely not. UPS does not normally deliver packages on Saturday or Sunday.
So if your order was placed on Thursday and second day air was selected, the best you could expect is that it will
arrive on Monday. (Next Day Air usually will deliver on Saturday but not Sunday).
What about returns?
Please see our
Guarantee page for return shipping information.
Last updated January 23, 2003.