CUES PLUS ONLINE PRIVACY POLICY
At Cues Plus, your privacy is very important to us. We appreciate our customers and understand the value of protecting your rights. Our goal is to provide each cuesplus.com guest with the best shopping experience possible. We recognize that you place your trust in us, so we take care to safeguard information about you. We hope you will take a few minutes to read about how we collect, use and protect information about online guests of cuesplus.com.
What information do we collect at
cuesplus.com?
We collect information you provide when you place an order, send us an e-mail or call us.
This information may include:
Your name
Your billing address
Your mailing address
Your e-mail address
Your phone number
Your credit card number
Along with any other personal or preference information you provide to us.
It may also include information you submit about other people;
for example, the name and address of a gift recipient. In addition, we use technology that
allows us to identify what type of browser you are using, the web site from which you
enter cuesplus.com and the pages you view as you tour our site.
This technology helps us compile statistics about our online guests and their use of
cuesplus.com, which allows us to make improvements in design and content to better serve
you.
Cookies - What are they and how do we use them?
A cookie is a small text file placed on your computer when you visit a web site. This file
gives your computer a unique identification. cuesplus.com uses persistent cookies that
last from visit to visit. When you return to a web site that uses persistent cookies,
the cookie associates your computer with information the web site is storing for you from previous visits.
Does cuesplus.com share information it collects with
others?
NO - We do NOT share information we
collect at cuesplus.com with others.
Although, we may disclose information you provide to cuesplus.com as required by law or to
protect the security or integrity of information collected or submitted on this website.
What about links to and from other web sites?
cuesplus.com may offer links to other sites. These web sites have their own policies
regarding privacy. If you visit one of these sites, you may want to review the privacy
policy on that site.
Application of this Privacy Policy
This privacy policy applies to all information collected or submitted on the cuesplus.com web site with the following exceptions: 1) information relating to online credit applications and 2) statements is protected by the Retailers National Bank privacy policy.
Your consent
By using the cuesplus.com Website, you consent to our use of guest information as described in this Online Privacy Policy. We may change or add to this privacy policy so we encourage you to review it periodically.
Security
Our Commitment to Data Security
We have appropriate physical, electronic and procedural security safeguards to protect and secure the information we collect
Secure Sockets Layering (SSL)
cuesplus.com uses 128 bit encryption provided by Verisign and Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online at cuesplus.com is just as safe, if not safer, then giving your credit card number over the phone.
The law protects you, too
Our security measures are designed to prevent anyone from
stealing and using your credit card number. In addition, consumer protection laws protect
you against the unauthorized use of your credit card. Under federal law, if someone steals
your credit card or your credit card number, your liability is limited to $50 no matter
how much the thief charges to your account.
------------------------ Frequently Asked Questions ---------------------------
Does Cues Plus collect my IP address?
Yes. We use this to identify your PC, as well as to help us diagnose any problems you may
encounter with our server. IP addresses are not linked to any personally identifiable
information.
Why does Cues Plus need my personal Information?
We use your name, email address, phone number, mailing address and credit card information
to process your orders and/or notify you if you enter and win a contest on our site.
Unlike many companies, we keep your information private and do not sell
any information about our customers to a third party.
What is your credit card fraud policy?
In the unlikely event that you experience unauthorized use of your credit card, promptly
report the fraudulent activity to your credit card company. Under the Fair Credit Billing
Act, you are only liable for the first $50 of the fraudulent charges. Please check with
your credit card company to verify specific terms and conditions.
Does Cues Plus do address verification?
Yes, If a credit card order is submitted, and the billing address does not match
the address on record with the credit card company, a delay in processing or cancellation
of the order may occur.
What does Secure Sites mean?
Before completing any transaction on a website, you should make sure it is a Secure Site.
Being on a Secure Site means you are connected under the encryption of SSL security. You
can tell if you are on a Secure Site if you see a padlock or key somewhere along the
bottom of your browser's window. If the lock is closed or if the key is unbroken,
you are dealing with a Secure Site.
Okay I understand Secure Site but what is SSL and how
does it protect my privacy?
SSL is the industry standard security protocol to encode sensitive information, such as
your credit card number. SSL creates a shared digital key that only lets the sender and
the receiver of the transmission scramble or unscramble information. To everyone else,
even the servers relaying the message, the SSL transmission is indecipherable. SSL
encryption can only be broken by intercepting the encrypted message, recording it, and
using a powerful dedicated computer to try every possible combination until the key is
cracked. Most keys range from 40 to 1,024 digits long...as you can imagine, the number of
possible combinations can be into the billions and beyond! We use Secure Socket Layer
(SSL) technology for mutual authentication, data encryption and data integrity- all to
ensure secure transactions for our customers.
How safe is it to shop online?
Today, the Internet is actually the safest way of doing business with your credit card. We
have made it safer to use your credit card on our site than it is to use it in more
traditional ways, such as in retail stores or restaurants. As you will notice your credit
card number is never printed on your receipt so you do not have to worry about inadvertent
disclosure. We track all credit card orders by credit card transaction IDs.
Last updated July 8, 2002.